SnootScoot Support
Last updated: April 23, 2026
Need help with SnootScoot? You're in the right place.
Contact
The fastest way to reach us is by email:
propawstech@proton.me
We aim to respond within 3 business days. Please include:
- Your iPhone model and iOS version (Settings → General → About)
- The version of SnootScoot you're running (Settings → About → Version)
- A clear description of what you were doing when the issue happened
- Screenshots if relevant
Common questions
Walks aren't tracking distance
SnootScoot needs "While Using the App" or "Always" location permission to record GPS routes. Check Settings → Privacy & Security → Location Services → SnootScoot. If permission is granted but distance is still zero, make sure Precise Location is also enabled — without it, only an approximate region is reported and SnootScoot can't draw a route.
Apple Health tiles show 0
The Home screen "Your steps today" and "Your active calories" tiles read from Apple Health. If you declined HealthKit permission, those tiles will show 0. Re-enable in Settings → Privacy & Security → Health → SnootScoot. The walk tracker still works without HealthKit — it uses GPS.
How do I delete my account?
Open Settings → Privacy → Delete my account in the app. This permanently removes your account from our servers and wipes all local data. There is no soft-delete or grace period.
How do I export my data?
Settings → Privacy → Export my data produces a single JSON file containing every dog, walk, and wellness entry you've logged. You can save it to Files, AirDrop it, or email it to yourself.
Vocalisation detection isn't working
The microphone permission must be granted (Settings → Privacy & Security → Microphone → SnootScoot). All audio is processed on-device using Apple's SoundAnalysis framework — nothing is recorded or uploaded. If your dog isn't vocalising during the walk, no events will be logged.
Why doesn't a feature I want exist?
SnootScoot is built by a single developer focused on doing fewer things well. Email us — feature requests genuinely shape the roadmap.
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About
SnootScoot is a wellness companion built specifically for beagles, by ProPawsTech. A sister app, GoldenGlide, exists for golden retrievers; both share architecture but each is tuned for its breed.