GoldenGrin Support
Last updated: April 23, 2026
Need help with GoldenGrin? You're in the right place.
Contact
The fastest way to reach us is by email:
propawstech@proton.me
We aim to respond within 3 business days. Please include:
- Your iPhone model and iOS version (Settings → General → About)
- The version of GoldenGrin you're running (Settings → About → Version)
- A clear description of what you were doing when the issue happened
- Screenshots if relevant
Common questions
Walks aren't tracking distance
GoldenGrin needs "While Using the App" or "Always" location permission to record GPS routes. Check Settings → Privacy & Security → Location Services → GoldenGrin. If permission is granted but distance is still zero, make sure Precise Location is also enabled — without it, only an approximate region is reported and GoldenGrin can't draw a route.
How do I delete my account?
Open Settings → Privacy → Delete my account in the app. This permanently removes your account from our servers and wipes all local data. There is no soft-delete or grace period.
How do I export my data?
Settings → Privacy → Export my data produces a single JSON file containing every dog, walk, and wellness entry you've logged. You can save it to Files, AirDrop it, or email it to yourself.
Why doesn't a feature I want exist?
GoldenGrin is built by a single developer focused on doing fewer things well. Email us — feature requests genuinely shape the roadmap.
Privacy & legal
About
GoldenGrin is a wellness companion built specifically for golden retrievers, by ProPawsTech. It's part of a family of breed-specific pet apps that share a common architecture but each ships features tuned for its own breed.